We chat with leading Mortgage Specialist, Matt Cunliffe about the key to his successful career with Mortgage Choice.
You were the youngest Mortgage Specialist in Australia, what lead you to start a career in the industry?
I started out in Personal Banking for one of the four major banks whilst attending University as a way to supplement my income. There was an element of lending in this banking role and I really took to it. I got a major thrill out of creating solutions for clients to be able to realise their dream of property ownership and it wasn’t too long until I myself knew that I had a real knack for the role. A few years later I took the dive into the Mortgage Broking arena so that I could offer more than just one banks solutions to my customers.
You have received many accolades, what are you most proud of?
As an individual, in 2014 was awarded Broker of the Year in QLD. This was the inaugural year for the awards and to win this at age 28, in an industry that typically has a much older average age, it was a huge achievement. As a business, in 2015 we won our first nationally recognised award at the Australian Mortgage Awards. We won the Franchise Brokerage of the Year award and to be recognised at a national level was something that we were ecstatic about.
What motivates you?
Assisting other people to achieve their goals and successes. This is why I wake up and go to work every day. I love my job and being able to help everyday people take advantage of their situation and improve it. My family also motivate me. I grew up in a very modest lifestyle with my parents and 3 younger brothers. I love to be able to provide a certain level of lifestyle now for my wife and children that I couldn’t have had when I was growing up.
What are the keys to leading a successful team?
Accountability and reliability are two huge factors in leading a successful team. If your team can count on you to be there when they need you and support them through the good and the bad, then you will have a team that buys into your beliefs and goals for your business. I motivate my team by leading by example and being generous with my time and also with how they are rewarded.
How has the industry changed since you first started?
Since starting, the industry has changed dramatically. On a lending front, I have seen the so called Global Financial Crisis hit which saw interest rates peak and then plummet. Over the last 12 months, rapid changes implemented by banks caused by regulatory pressures in the banking and finance sector.
How do you balance work and your personal life?
When I first got into the Mortgage Broking business I found it really easy to let work take over. Now, however, being married with two children, personal life definitely gets its fair share of attention. My availability to meet with clients is broad but fixed which allows me to take Chase to school, and be at home for Miller’s bath and bed routine, most nights. I also have the non-negotiable of time for fitness built into my week to get the blood flowing. Weekends are strictly for family time.
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